Get in Touch With Us
Thank you for visiting. We value hearing from the people who read our pages, whether you have a quick question, a suggestion or a concern. This page explains how to reach us, what to include in your message and what you can expect once you have written to us.
How to Contact Us
The simplest way to reach our team is by email. Please write to [email protected] and a member of our team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
What You Can Write to Us About
We welcome messages on a wide range of subjects, including:
- Corrections: if you spot something on our site that looks out of date or unclear, please let us know so we can check it.
- General questions: if something we have written is confusing, we are happy to explain it in plainer terms.
- Feedback: tell us what you find helpful and what you would like to see improved.
- Partnership or media enquiries: we read every proposal, although we cannot reply to all of them.
Helping Us Help You
To help us reply quickly and accurately, it is useful to include a few details in your email:
- A short subject line that sums up your message.
- The web address of the page you are writing about, if relevant.
- A clear description of your question or the issue you have noticed.
Please do not send passwords, bank details or other sensitive personal information by email. We will never ask you for this kind of information.
When to Expect a Reply
We aim to respond to most messages within two to three working days. During busy periods, or over bank holidays, it may take a little longer. If your message needs further checking, we will let you know and follow up once we have a full answer.
Your Information
Any details you share with us are used only to deal with your enquiry. To learn how we store and protect your information, please read our Privacy Policy. For the rules that apply when using this website, including how our content may be used, you can review our Terms of Use.
A Final Note
Our team is small, and we read every message with care. We may not always be able to give individual advice, but we will always try to point you in a helpful direction. We look forward to hearing from you.